Service packages | WMF Professional Coffee Machines

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Our service, your key to success

We ensure that your coffee machine consistently delivers optimal performance. Our culture thrives on people who understand the machines and turn coffee into a special experience.

Service brochure

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Flexibility that fits you

Enhance your service package if you require additional support for installation or further maintenance and repairs due to increased wear and tear.

Installation by experts
for a perfect start

All machines are installed by our highly qualified and experienced service technicians, who know exactly how to adapt the machines to the specific conditions on-site and your needs. They take into account water quality, your preferred coffee beans, your beverage offerings, and much more. Thanks to personalised instruction on operation, cleaning, and maintenance, your staff will be well-versed in the machine's details and able to handle it optimally. The result is the best cup of coffee—right from the start and in the future.

Your Benefits:

Quick and secure commissioning
Water analysis for optimal settings
Personalised training and guidance
Additional services tailored to your needs

Proactive maintenance
for consistent excellence

Only a well-maintained machine guarantees consistently high coffee quality. That’s why our service technicians regularly inspect your machine, update the software, descale it when needed, and replace any required spare parts. We ensure compliance with all relevant health, safety, and environmental regulations.

The WMF CoffeeConnect platform allows you to manage your machines efficiently. No matter where you are, you can access service information and take action as needed.

Your benefits:

High availability and reliability
Predictable costs and investment protection
Proactive quality checks
Effortless ordering of supplies and parts

Rapid and reliable repairs
for uninterrupted service

Even the best machines can face issues. We understand the stress of a malfunction and prioritize quick, effective repairs to get your coffee machine back to peak performance. Our goal is to restore functionality swiftly and ensure sustainable repairs for long-term reliability.

Your benefits:

Time-saving phone support
Expert technicians on-site
High first-time fix rate
Thorough checking, cleaning, and descaling

WMF SERVICE

The perfect
service experience

Beyond core services, we provide a holistic approach for optimal performance, offering everything needed for seamless success.

WMF SERVICE

The perfect
service experience

Beyond core services, we provide a holistic approach for optimal performance, offering everything needed for seamless success.

To ensure a longer lifespan, we use only original WMF spare parts, which we are available for up to 8 years after the last production of the machine model.