Support WMF CoffeeConnect

The following applications are available to you in the portal: Fleet Status, Analyses, Machine Management, User Management and Remote Management. Most functions are only visible if users are assigned to an organisation. The corresponding roles are required.

With the “Analysis” application, you can access various types of report which can help you better understand and optimise your coffee business. Standard reports are available to all users with the corresponding rights. The reports are based on the respectively assigned machines. To send a customised request via the menu “Analysis report”, please click “Request individual report” and fill in the corresponding contact form.
The data in the reports is updated once per day, You can check the time when the last update took place in the “Management Overview” report (Last data update).

The Fleet Status gives you an overview of the current status of your coffee machines: 

• You can see at a glance which machines have an error or where operator action is required. (Example: topping up with beans)

• You receive a message informing you of activities which are still pending on the machine. (Example: cleaning)

• Events displayed on the machine are reported after a maximum of 5 minutes.

• You can see all events transmitted by your machine(s). (Examples: errors, tasks and information)

• The dashboard area offers an overview of sales and the machine status as well as consumption and peak times.

It is possible to export the event data as a .csv file. You will find this function in the Analysis area. You can view the data via the area Analysis → Data export → “Request new data export”. All events are exported to the .csv file, not just the currently active events.

Under WMF CoffeeConnect integration solutions, we offer so-called APIs (Application Programming Interfaces), in other words interfaces which allow connection to other systems and devices. As a result, our coffee machines can be integrated seamlessly into existing digital ecosystems. Please contact us for further information.

You can currently carry out the following functions in Remote Management:

• Display Management: upload individual images to the display of the coffee machine or delete them from it, transmit a complete media package, which can contain several images for different campaigns (background image, screen saver, images at the beverage dispensing point).

• Price Management: change the prices of the coffee beverages offered at the machine.

• Control beverage dispensing: block/enable beverage dispensing at the coffee machine.

• Re-start coffee machine: restart a switched-on coffee machine remotely.

• New menues and upload of back ups

In the Price Management area, you can adjust prices and enter discounts. The prices are saved in the smallest currency unit (e.g. cents).

The images for the Display Management must meet certain requirements.PNG, JPG or GIF format and a maximum size of 500 KB.
The resolution depends on the screen resolution of the device and is either 800px (width) x 600px (height) or 462px (width) x 800px (height). You will also receive this information when you upload an image. If the display shows 0x0 pixels, your computer does not support the image upload.